Have questions before ordering? We’re here to help. Below are answers to common questions about our made-to-order Filipino-inspired apparel and gifts.

Frequently Asked Questions

How long does shipping take?

At Maple Pinoy Apparel, our products are made to order through our print-on-demand production partner, Printify. This means your item is created after your order is placed, then shipped directly to your delivery address.

Estimated timeline:

Production time: Most orders are produced within approximately 2–7 business days after the order is submitted.

Canada and United States: After production, delivery usually takes approximately 2–8 business days, depending on the product, print provider, shipping method, and delivery location.

International orders / Rest of the world: After production, delivery usually takes approximately 10–30 business days, depending on the destination country, shipping carrier, customs processing, and local postal service.

Please note that these are estimated delivery times and are not guaranteed. Delays may happen due to holidays, weather, customs inspections, carrier delays, high order volume, or issues outside our control.

Once your order ships, tracking information will be sent to the email address used at checkout when tracking is available.

How long does order processing take?

Because our products are made to order, production begins after your purchase is placed. This allows each item to be printed especially for you instead of being mass-produced or stored in large inventory.

Most orders are produced within approximately 2–7 business days. Processing time may vary depending on the product type, print provider, stock availability, order size, and seasonal order volume.

Please note that production time is separate from shipping time. Your total delivery estimate includes both production and shipping.

You will receive an order confirmation after checkout, and another email with shipping or tracking information once your order has been fulfilled.

Do you ship internationally?

Yes. We may ship to many international destinations depending on the product, print provider, and delivery location.

Available shipping options, shipping rates, and delivery estimates will be shown at checkout before you complete your order. If your country is available at checkout, you may place your order directly through our store.

International delivery may take longer than domestic delivery because packages may go through customs and local postal processing.

Are customs fees or import taxes included?

Customs fees, import duties, taxes, VAT, or other local charges are not included in the product price or shipping cost unless clearly stated at checkout.

These charges may be required by your country’s customs office and are the responsibility of the customer. Customs policies vary by country, so we recommend checking your local import rules before placing an international order.

Maple Pinoy Apparel is not responsible for customs fees, duties, taxes, or import charges that may apply when an order arrives in the destination country.

Will I receive tracking information?

Yes, in most cases, tracking information will be sent to the email address used at checkout once your order has shipped.

Please allow some time for the tracking link to update after the carrier receives the package.

If your order contains multiple items, they may be shipped separately depending on the product type and print provider. This means you may receive more than one package and more than one tracking number.

Please note that some shipments may use carrier services that do not include full tracking, depending on the print provider, shipping method, and destination.

Do you accept returns or exchanges?

Because our products are made to order, we are unable to accept returns or exchanges for wrong size selection, color choice, incorrect address, or change of mind.

However, your satisfaction is important to us. If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery with your order number and clear photos of the issue. We will review the problem and help arrange a replacement or refund when eligible.

To avoid sizing issues, we strongly recommend checking the size chart carefully before placing your order. Since each item is made especially for you, please double-check your size, color, design, quantity, and shipping details before completing your purchase.

What should I do if my item arrives damaged, defective, misprinted, or incorrect?

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Please include:

• Your order number

• Clear photos of the item

• A photo of the packaging, if applicable

• A short description of the issue

Once we receive the information, we will review the issue and do our best to resolve it as quickly as possible. If the item is eligible, we may arrange a replacement or refund.

In most cases, damaged or defective items do not need to be returned, but clear photo proof is required so the issue can be reviewed properly.

Can I cancel or change my order?

Please contact us as soon as possible after placing your order if you need to cancel or make a change.

Because our products are made to order, cancellations or changes may not be possible once the order has entered production. We will always try our best to help, but once production has started, the order may no longer be editable or cancelable.

Products, designs, sizes, and colors usually cannot be changed once production has started.

Please carefully review your order before checkout, including size, color, design, quantity, and shipping address.

What happens if I entered the wrong shipping address?

Please contact us immediately if you entered the wrong shipping address.

If your order has not yet entered production or shipping, we will do our best to update the address. However, once the order has been processed or shipped, we may no longer be able to make changes.

Customers are responsible for entering the correct and complete shipping address at checkout. Please double-check your address before placing your order to avoid delivery problems.

If a package is returned to sender because of an incorrect, incomplete, or undeliverable address, additional shipping fees may apply to resend the order.

Can I choose a different shirt color?

Yes. Many of our designs are available in different shirt colors depending on the product type, print provider, and stock availability.

Available colors will be shown on each product page. Please select your preferred color before adding the item to your cart.

Please note that the final print may appear slightly different depending on the shirt color, screen brightness, device display settings, lighting, product material, and printing method.

How do I choose the right size?

To help you choose the best fit, please check the size chart on the product page before placing your order.

We recommend measuring one of your favorite shirts at home and comparing it with our size guide. This is the best way to find a comfortable fit.

Since each item is made to order, we are unable to accept returns or exchanges for incorrect size selection. Please review the size chart carefully before checkout.

If you prefer a looser fit, you may want to consider sizing up.

Do you sell hoodies, caps, mugs, and other products?

Yes. Maple Pinoy Apparel offers a growing selection of Filipino-inspired products, including:

• T-shirts

• Hoodies

• Caps

• Mugs

• Tote bags

• Gifts and accessories

Product availability may vary depending on the design, print provider, and stock availability.

Our products are designed for proud Pinoys, Filipino Canadians, OFWs, immigrants, families, workers, and anyone who wants to celebrate Filipino culture, humor, sacrifice, and pride.

Are your products good for gifts?

Yes. Our products make meaningful gifts for Filipino Canadians, OFWs, family members, friends, coworkers, and anyone proud of their Filipino roots.

Many of our designs are inspired by family, hard work, sacrifice, humor, and Pinoy pride, making them perfect for birthdays, holidays, Father’s Day, Mother’s Day, Christmas, send-off gifts, care packages, and everyday appreciation gifts.

Because our products are made to order, we recommend ordering early if you are buying for a special occasion or holiday.

How should I care for my T-shirt or hoodie?

To help protect the print and keep your item looking good, please follow these care instructions:

• Wash inside out

• Use cold water

• Use gentle cycle

• Avoid bleach

• Tumble dry low or hang dry

• Do not iron directly on the design

• Do not dry clean

Following these care instructions can help your printed apparel last longer.

Why are your products made to order?

Our products are made to order through a print-on-demand process. This means each item is created after a customer places an order.

This helps reduce unnecessary waste, avoids overproduction, and allows us to offer more meaningful Filipino-inspired designs.

Because each product is made after purchase, please allow time for production before shipping.

Can product colors look different in person?

We do our best to display product photos and colors as accurately as possible. However, actual colors may appear slightly different due to screen brightness, device settings, lighting, product material, and the printing process.

Small color differences are normal and do not usually mean the item is defective.

What payment methods do you accept?

Available payment options will be shown at checkout. Depending on your location and Shopify checkout availability, you may be able to pay using major credit cards, debit cards, and other supported payment methods.

All payments are processed securely through our online checkout system.

Is my payment information secure?

Yes. Orders are processed through Shopify’s secure checkout system. Maple Pinoy Apparel does not store your full payment card information.

Your privacy and security are important to us, and we want you to feel confident when shopping with our store.

Where can I contact you?

You can contact us through our store contact page or our social media pages.

We are happy to help with questions about orders, sizing, shipping, products, or designs. If you have any concerns before or after placing your order, please feel free to reach out.

We want every customer to feel confident, informed, and supported when shopping with Maple Pinoy Apparel.