Have questions before ordering? We’re here to help. Below are answers to common questions about our made-to-order Filipino-inspired apparel and gifts.

Frequently Asked Questions

How long does shipping take?

Orders are processed after purchase and shipping time may vary depending on the product, print provider, and customer location. You will receive tracking information when your order ships.

How long does order processing take?

Because our products are made to order, please allow time for production before shipping. Processing time may vary depending on the item and order volume.

Do you accept returns or exchanges?

Because our products are made to order, we do not accept returns or exchanges for wrong size, color choice, or change of mind. We only offer replacements or refunds for damaged, defective, or incorrect items. Please contact us as soon as possible with clear photos of the issue.

What should I do if my item arrives damaged or incorrect?

Please contact us within 30 days of delivery with your order number and clear photos of the item. We will review the issue and help arrange a replacement or refund when eligible.

Can I cancel or change my order?

Please contact us as soon as possible after placing your order. Since items are made to order, cancellations or changes may not be possible once the order has entered production.

Can I choose a different shirt color?

Yes, many designs are available in different colors depending on stock and product type. Available color options will be shown on the product page.

How do I choose the right size?

Please check the size chart before placing your order. Since each item is made to order, we recommend measuring one of your favorite shirts and comparing it to the size guide.

Do you sell hoodies, caps, mugs, and other products?

Yes. Maple Pinoy Apparel offers T-shirts, hoodies, caps, mugs, bags, and more Filipino-inspired products.

Are your products good for gifts?

Yes. Our products make meaningful gifts for Filipino Canadians, OFWs, family members, friends, coworkers, and anyone proud of their Filipino roots.

How should I care for my T-shirt or hoodie?

For longer-lasting print quality, wash inside out with cold water. Use gentle cycle, avoid bleach, and tumble dry low or hang dry. Do not iron directly on the design.

What happens if I entered the wrong shipping address?

Please contact us immediately. If the order has not been processed yet, we will try our best to update the address. Once the order has shipped, we may not be able to change the delivery address.

Will I receive tracking information?

Yes. Once your order ships, tracking information will be sent to the email address used at checkout.

Do you ship internationally?

Shipping availability may depend on the product and destination. Available shipping options will be shown at checkout.

Are customs fees or import taxes included?

Customers are responsible for any customs fees, duties, taxes, or import charges that may apply depending on their country’s rules.

Where can I contact you?

You can contact us through our store contact page or social media pages. We are happy to help with questions about orders, sizing, products, or designs.